A seasoned Principal Strategic Designer with extensive experience in customer experience and service design. Mark has led major projects at ExperienceLab, Freestate and Today, earning accolades like the Global Service Design Award.

Known for his innovative and human-centred approach, Mark excels in turning complex challenges into impactful solutions.

Sector experience

  • Local, State and Federal Government agencies

  • Healthcare

  • Education

  • Banking & Insurance

  • Telecomms & Utilities

  • Campuses

Awards

  • Global Service Design Award

  • Webby Award

  • Good Design Award

  • Department of Premier Design Award

Core services

  • Research methods that work best, with groups of people chosen carefully, to turn data into clear and useful information.

  • Brainstorming with others and using creative problem-solving methods to come up with fresh and groundbreaking solutions to challenges.

  • Building meaningful and actionable strategies from new and existing data that will guide teams to move forward as one.

  • Uncovering why our users or team members are having problems so that we can fix them.